Customer Support


Before Contacting Customer Support

If you are not already logged in to the Wiley online library website, please do so now: Wiley Online Library

You will need your CSA membership number. Your membership number was emailed to you upon receipt of membership payment. You will also find your membership number printed on the mailing postcard of every CRS issue mailed to you.

Go to Wiley customer support / Cliquer : Ask a Question.

Click “Log In” on the upper-right of your screen.
Click “Ask A Question” tab.

You will be presented with a form (see below).

  1. Select “Using Wiley Online Library”, “My Profile” for the category fields
  2. Select your location.
  3. Your institution is “Canadian Sociological Association”
  4. The subject is “Society Member problems accessing Wiley Online Library”
  5. In the question area state that you are a current member of the Canadian Sociological Association, and that you wish online access to the Canadian Review of Sociololgy. Provide your CSA membership number, along with your membership expiry date (if available).
  6. Click “Continue”


A confirmation email will be sent to your inbox. Follow the link containned in your email to view responses from customer service.

Allow 24 hours for custoner service to respond to your request.

You may also contact Wiley Membership Services at:

Toll-free in North America: 800-835-6770

Direct from any location: 781-388-8599

Global Email: